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Your processes are the central nervous system of your organisation. Every activity performed, every decision
made, flows from and through your processes. Therefore improving your business processes can have a significant
effect on quality, production, efficiency, staff and customer satisfaction. All of these will ultimately improve
profitability.
Based on our experience we have developed a pragmatic, workable approach to BPI. The result of this is a defined
methodology for a Business Process Improvement project without all the hype that will increase your chances of
success.
Our methodology is detailed on our
Business Process Improvement white paper.
How can Emcee assist you in Business Process Improvement?
A BPI project needs to be driven from within your organisation and the extent and level of assistance you
require to run this project will depend upon the resources and expertise available. It could be that you only
require advice on the various phases of the project or hands on assistance with various parts of the project.
The following outlines how we can assist you in each phase of the project.
Planning - identifying your needs
We are able to use our experience to assist you in evaluating the need to commence a BPI project within your
organisation, the scope and objectives of the project and advise you how to prepare your organisation for this
project.
Process Mapping and Evaluation
We can facilitate and organise workshops to map your current process or, subject to availability of staff,
conduct one-one interviews to map your current process. We can also organise the recording of your process in
workflow diagrams.
After completion of the process mapping exercise we can facilitate a review of the current process to recommend
areas of improvement, identify the critical milestones and handovers within the proposed process and which KPI's
are critical to measure process performance.
Procedures and KPI's
We are able to assist you in writing procedures to support the process mapping output and ensure you have the
right tools to measure agreed KPI's in an efficient manner.
Review Job Roles
If you decide to extend the BPI project to include a review of job roles and employee performance criteria, we
can assist you in this using our practical experience. However, this part of the project will require active
support from your HR department to ensure recommendations made are in line with company HR policy and fit within
the legal framework.
Implementation
The implementation phase involves presenting the results and findings of the BPI project to your organisation
and, where necessary, the training of employees on changes in their job roles and/or working procedures. We can
assist you in preparing presentation and training material and in the delivery of the presentation and/or
training.
Post Implementation
We can advise you how to provide internal support to ensure your organisation continues to have a focus on
maximising business process efficiency and continues to keep the BPI project output up to date.
We can also perform an independent periodic audit to ensure compliance with agreed processes and procedures.
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